Refund policy

RETURN AND REFUND POLICY

Because our personalized plates are made specifically for each customer, customized or personalized orders are final sale and cannot be returned or exchanged.

Please carefully check all spelling, capitalization, numbers, colors, and design instructions before submitting your order. We are not responsible for errors included in the information or artwork provided by the customer.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or different from what you ordered, contact us at mycustomcarplate@yahoo.com within 7 days of delivery. Please include your order number and clear photos of the product and packaging. If we made an error, we will provide a replacement or refund at no additional cost.

CANCELLATIONS

Contact us immediately if you need to cancel or change an order. Cancellations and changes are only available before production begins. Because orders may enter production quickly, we cannot guarantee that a cancellation or change can be made.

NON-PERSONALIZED ITEMS

Unused, non-personalized items may be returned within 14 days of delivery. Items must be in their original condition. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider.

This policy does not limit any rights provided under applicable law.